Sherratt Ingredients respects your privacy and is committed to complying with the New Zealand Privacy Act 2020 when dealing with personal information. 

Personal information is information that can identify an individual, either directly or indirectly. 

The use of the Sherratt Ingredients website is subject to our website terms and conditions. If there is any conflict between this privacy policy and the website terms and conditions, the website terms and conditions will prevail.  

1. Personal information we collect 

We may collect, hold and use personal information for the purposes of providing you with products and services, conducting our business activities, and communicating with you.  

The main types of personal information we may collect and hold includes (but is not limited to) your name, contact details, IP address, location, browser type and other information provided by you through our website, by phone, email, discussions, surveys or other methods.   

We may also collect aggregated information generated by our systems, which track traffic to our website but does not relate to you personally, and information about all system interaction with users while they are logged in. This information is owned by us and may be used to verify actions taken by a user or to better understand the behaviour of users in order to improve our website. 

We will give you the option to opt out and not receive communications or participate in certain interactive areas. 

2. Collection of information 

Information collected through our website may include personal information about you (including identifiers, as set out below). For example, personal information may be:  

• Provided by you through registration on our website 

• Provided to us by you through any other method (such as by email and through discussions) 

• Collected by us through click tracking in relation to your use of our website, including the tracking of the content you access and any of our services you utilise or products you may purchase, and 

• Collected by us through log files or cookies.  

3. Cookies 

 We may from time to time use cookies on our website. We may use the information we obtain from the cookies in the administration of our website and to improve the usability of our website. We cannot identify any personal information stored in these cookies. In addition, we cannot access information from cookies sent from other websites. Some browsers allow you to refuse to accept cookies but this may prevent you from taking full advantage of our website. 

4. How we use personal information  

 We may use the personal information you provide to:  

• Provide you with information about our products and services, or send you publications, or updates, or invite you to events  

• Manage, research and develop our products and services  

• Respond to business or employment enquiries  

• Manage and improve our website and services  

• Carry out marketing and promotional activities, market research and surveys  

• Communicate with you including phone, email or mail  

• Investigate any complaints  

• Comply with our regulatory and legal obligations.   

5. Disclosure of personal information  

We will not disclose personal information we collect from you other than as set out in this privacy policy or as otherwise agreed with you.  

We may disclose information about you, including your personal information, to our contracted service providers to enable them to provide services in relation to our website, including hosting and support services.  

Information collected through our website that does not identify users is owned by us and may be disclosed by us.  

We may need to share some of the personal information we collect about you to other parties for the purposes of providing services to you or to perform services on our behalf. Sometimes we may need to ask you before this happens. We may also disclose your personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. 

6. Third-party links 

Our website may contain links to third-party website sources. We have no control over the content or privacy policy practices of those sites and encourage our users to review the privacy policies of those sites before engaging in any activity with them. 

7. Security of your personal information 

We will take reasonable technical and organisational precautions to protect your personal information from loss, misuse or unauthorised changes.  However, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information. Your information may be stored in cloud or other types of networked or electronic storage. 

When you provide us with personal information, that information may be collected, stored and processed on servers located outside of New Zealand. As electronic or networked storage can be accessed from various countries via an internet connection it is not always practicable to know in which country your information may be accessed or held.

8. Access to your personal information 

Under the Privacy Act 2020, you have the right to request details of, update or correct personal information that we hold about you. If you wish to access or update your personal information, please contact us at privacy@sherratt.co.nz.

In some circumstances, and subject to legal obligations, we may not be able to grant access to your personal information or otherwise meet your requests with respect to your personal information. We are required to keep your information for so long as is required for our business operations or by applicable laws.  

9. Your Rights 

Without limitation, you have the following rights:  

• The right to be provided full information about your personal information that we hold. 

• The right to require that we correct any incorrect information we hold about you. 

• The right to ask that we delete or destroy your personal information. Please note that certain conditions may apply to the exercise of this right. 

• The right to ask that we restrict the use of your personal information. Please note that certain conditions may apply to the exercise of this right. 

• The right to object to the use of your personal information by us. Please note that certain conditions may apply to the exercise of this right. 

• The right to receive your personal information in a structured and commonly used format. Please note that certain conditions may apply to the exercise of this right. 

To exercise your rights, or if you require further information about how your personal information is used by us, you can contact us at privacy@sherratt.co.nz.

9. Changes to this privacy policy 

We may occasionally make changes to our privacy policy or alter website functionality. We encourage you to review the policy regularly for the latest information on our privacy practices. 

10. Contacting us 

If you have any questions about our privacy policy or the handling of your personal information (including a complaint), please contact our Privacy Officer at privacy@sherratt.co.nz. 

 

Last updated: 13 October 2025